【7つの習慣】④Win-Winを考えるための3つの具体的な方法

この記事では「7つの習慣」第4の習慣、Win&Winを考える方法を具体的に書いていきます。

人間関係におけるパラダイムは以下の6つに集約されます。

1)Win-Win:自分も勝ち、相手も勝つ。それぞれの当事者が欲しい結果を得ること

2)Win-Lose:自分が勝ち、相手は負ける。相手を蹴落としてなんぼの世界

3)Lose-Win:自分が負けて相手が勝つ。相手が幸せになるならば、自分は常に踏み台でかまわない

4)Lose-Lose:相手が負けて自分も負ける。相手に勝たせるくらいなら足を引っ張って共倒れしたほうがマシ

5)Win:自分の勝ちだけを考える。自分が勝てば相手がどうなろうと知ったことではない

6)Win-Win または No Deal:Win-Winの合意、または取引条件に至らなければ、取引しないことに合意する。妥協するくらいなら白紙に戻す

-フランクリン・プランナー-

Win-Winはビジネスで考えるとすっきり理解できます。

ビジネスは相手が困っていることを解消したり、必要としていることを満たすモノを提供して、その対価を得ます。

自分は儲かり、相手は助かるということがWin-Winになりますね。

そしてお互いの満足の結果として継続して取引されるWin-Winのサイクルに入ることがこの習慣のゴールになります。

この記事では頼りにしている人や信頼関係を作りたい人とWin-Winになるための3つの具体的な方法を書きたいと思います。

ブログやSNSでプロフィールや自分の考えを発信する

お互いが求めるものを理解しあうことではじめてWin-Winは成立します。
そのためにはまず相手に自分のことをよく知ってもらうように努めましょう。

たとえばダイエット中に高カロリーなお菓子をもらっても嬉しくないといった感じで、まず自分を知ってもらわないとWinにならないからです。

そこでブログやSNSで情報発信することが、Win-Winを実現するために最も有効なツールになります。

一昔前なら今何をやっていて、何を思ったかは直接会ったときに「そういえばこの前・・」と話すか、電話をかけて伝えるくらいしか手段がありませんでした。

それに比べて今は、画像や動画を使って簡単に情報をシェアできるSNSやブログがあるうえに、相手もスマホでスキマ時間に見ることができるので相手に自分の近況や考えを理解してもらえるようになっています。

逆に相手のことを理解するのもブログやSNSをしっかりチェックすることで可能になります。

Win-Winを実現したいのであれば積極的にSNS、ブログを使って情報発信するようにしましょう。

相手の信頼口座の残高を意識する

ブログやSNSで相手の状況や考えを知ったら、次は相手にとってのwinを考えます。

第1の習慣で説明した自己信頼口座という考え方同様に、相手にも信頼口座の残高というものがあります。

相手が風邪をひいていたら、気の利いた声をかけるとか困っていることがあってその解決になりそうなことを知っていたら教えてあげるとか、小さいことからコツコツと意識して信頼口座を積み上げていくようにしましょう。

また、もし相手の信頼を損なってしまうようなことがあったときは、誠意をもってきちんと謝ることが大事です。

謝ることには勇気がいりますが下げてしまった信頼口座を戻すには必要なのです。
信頼口座のことをしっかり意識して残高を戻すようにしましょう。

相手からの信頼は返報性の法則から、相手から見た自分に対する信頼にもなっていて、継続的なWin-Winの実現につながっていくはずです。

とにかく与える

ここまでの2つの方法で自分と相手の相互理解ができたなら、あとはお互いのTOTAL利益が最大化する方法を探します。

何をすべきかというと、相互理解ができたと感じた相手に対しては「とにかく与える」です。

ただし、ここで大事なことは自分が損をしない範囲で与えるということです。

商品を売るときに無理な値引きをすることなどは典型的なLose-Winなので気をつけましょう。

ブログを書いているなら読者の信頼を得るために良い情報は惜しみなくすべて書いて公開すれば、その信頼からおすすめするモノを購入してくれて自分は儲かります。

このネット社会ではいくら貴重な情報といっても遅かれ早かれ誰かが発信して広がるものなので出して損をするわけではないのです。

商品を作って売ろうとしているなら値段を下げなくても思いつく付加サービスを可能な限り付けるというところに力を注げば買ってくれる可能性は上がります。

このように自分を理解してもらい、相手を理解したら、どんどん相手に与えることを実践して継続的なWin-Winの関係を増やしていきましょう。

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    ABOUTこの記事をかいた人

    2011年、地域メディアの事業を興すも 失敗して借金地獄におちいる。 6年の立て直し期間を経て今考えていることは 本当に自分がすきなことだけを仕事にすること。 その土台となる心と体をメンテナンスすること。